Our Policies

This page explains how we handle your data — whether you’re a website visitor, service user, or client. You’ll find information on how we collect, use, store, and protect your personal and business information, as well as your legal rights under global privacy laws.

We’ve also outlined how to manage cookies, request access to your data, and learn more about our security and compliance practices.

Whether you’re browsing our site or partnering with us as a client, this page is your go-to resource for understanding how we protect your information.

Privacy Policies

Clear and transparent explanation of how we collect, use, and protect personal information across all our services.
This policy ensures compliance with global privacy laws and reinforces our commitment to data security and user rights.

Last Updated: 26 July 2025

Understanding Data Privacy

These policies are designed to support transparency, trust, and compliance with Australian and international privacy laws.

Who We Are

RB Trends (“we”, “our”, “us”) is an Australian-based IT services company that provides web, AI, and automation solutions to clients globally. Our website is: https://rbtrends.cloud.

We are committed to protecting your privacy in accordance with:

  • Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
  • General Data Protection Regulation (GDPR) (EU/UK)
  • California Consumer Privacy Act (CCPA), where applicable
  • Contact details: name, email, company name, phone
  • Website interactions: IP address, browser agent, location metadata
  • Comments and forms: data you submit, including attachments
  • Service usage data: support requests, logs, preferences
  • Cookies and analytics: usage behavior and site performance insights

We do not knowingly collect personal data from children under 16.

  • To provide and manage our services
  • To respond to enquiries or support requests
  • To improve website functionality and user experience
  • To send occasional updates (with opt-out option)
  • To comply with applicable laws and prevent fraud

We do not sell your data under any circumstances.

  • Contractual necessity
  • Legitimate interest
  • Consent
  • Legal obligation

We use cookies to:

  • Maintain sessions and login functionality
  • Save user preferences
  • Track site usage via analytics tools (e.g., Google Analytics)

Visitors from the EU/UK will be shown a cookie consent prompt. You can manage cookies in your browser settings.

We work with reputable providers for hosting, payment, and analytics, including:

  • Web and data hosting (e.g., AWS, Vercel)
  • Payment gateways (e.g., Stripe)
  • Embedded tools (e.g., Gravatar, YouTube, Calendly)

We ensure that all third parties uphold strong data protection standards and comply with applicable privacy laws.

We are based in Australia but may process or store data in other countries, including the EU and USA. We use providers who offer Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure lawful transfers.

  • Comments and uploaded content: stored indefinitely for moderation/history
  • Client data: retained for the duration of the project + 7 years for tax/legal obligations
  • Analytics data: stored for up to 180 days

You may request deletion or access at any time (see section 9).

Depending on your location, you may have the right to:

  • Access a copy of your personal data
  • Correct inaccurate or outdated data
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw consent at any time (where applicable)
  • Object to data processing
  • Request data portability (EU/UK residents)

We implement a range of security practices:

  • Encryption (TLS)
  • Access control and least-privilege access
  • Data backups and firewall protection
  • Staff privacy awareness

You may contact us about your data or privacy concerns at:

Email: info@rbtrends.cloud
Please include “Privacy Request” in the subject line so we can route your message appropriately.

We aim to respond to all legitimate requests within 30 days.

We may revise this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version. Major changes will be announced on our website or by direct email (where appropriate).

Client Policies

Comprehensive guidelines covering project management, pricing models, development processes, and professional policies. Understanding these policies ensures successful project outcomes and smooth collaboration throughout the development process.

Understanding Professional Software Development

Essential insights into project complexities, expectations, and collaboration best practices

Why Software Development Takes Time: Managing Expectations

Understanding the complexities involved in building robust, scalable software solutions

Software development is inherently complex, involving multiple layers of consideration beyond writing code. Requirements analysis, architecture design, security implementation, testing, and deployment each require significant time and expertise. Quality software requires careful planning, iterative development, and thorough testing to ensure reliability and maintainability. Hidden complexities include browser compatibility, security vulnerabilities, performance optimization, and integration challenges. Professional development also includes documentation, code reviews, and adherence to best practices that ensure long-term success. Understanding these factors helps set realistic expectations and appreciate the value of well-crafted software.

How changes and revisions are managed in professional software development

Revisions are a natural part of software development, but they require careful management to maintain project timelines and budgets. The agile methodology accommodates changes through iterative development and regular feedback cycles. However, significant scope changes require impact assessment, timeline adjustments, and clear communication about costs. Best practices include documenting all changes, providing estimates for new features, and maintaining version control for different iterations. The goal is to balance client needs with project constraints while ensuring high-quality deliverables. Clear communication and transparent processes help manage expectations and maintain

The factors that influence software development costs and the value of professional expertise

Software development pricing reflects the complexity, expertise, and value delivered to your business. Factors include project scope and complexity, technology requirements, integration needs, security considerations, and ongoing maintenance. Professional developers bring years of experience, knowledge of best practices, and the ability to avoid constly mistakes. Custom software provides competitive advantages, improves efficiency, and scales with your business needs. The investment in Quality development pays dividends through reduced maintenance costs, better security, improved performance, and the ability to adapt to changing requirements. Understanding these factors helps appreciate the value proposition of professional software development.

Best practices for client-developer collaboration that lead to successful outcomes

Successful software projects require effective collaboration between clients and developers. Clear communication of requirements, regular progress updates, and prompt feedback help maintain project momentum. Clients should be prepared to participate in the development process through requirements clarification, testing feedback, and decision-making. Developers should provide transparent communication about progress, challenges and recommendations. Setting realistic expectations, maintaining open dialogue, and focusing on business objectives rather than technical details helps ensure successful outcomes. The best projects result from true partnerships where both parties contribute their expertise toward shared goals.

Scope Management & Development Procedures

Structured approach to prevent scope creep and ensure project clarity.

Weekly Milestone Verification

  • Weekly meetings with project lead to verify scope and design milestones
  • Active client participation is required for projects success
  • Inclusions section reviewed and updated at every meeting
  • Design decisions finalized before implementation begins

Exclusions Policy

⚠️ Important: Exclusions Rule

If it’s not explicitly listed in the inclusions section, it’s excluded from the project scope

  • Scope changes require formal approval and re-estimation
  • Additional features outside scope incur extra costs
  • Client Responsible for defining comprehensive requirements
  • Regular scope reviews prevent misunderstandings

Flexible Pricing Models

Choose between estimated ranges or pre-scoped milestones based on your preference

Option A: Estimated Range Pricing

Example Project Structure:

📊 Estimate: 50-100 hours
⏱️ Timespan: 3 weeks
💵 Cost Range: Contact for estimates
  • Flexible approach with buffer for unknowns
  • Weekly billing based on actual hours
  • Upper bound provides cost certainty
  • Ideal for projects with some uncertainty

Option B: Pre-Scoped Milestones

Milestone-Based Structure:

🎯 Milestone 1: Contact for pricing (Setup & Core)
🎯 Milestone 2: Contact for pricing (Features)
🎯 Milestone 3: Contact for pricing (Polish & Deploy)
  • Fixed pricing per milestone
  • Clear deliverables and timelines
  • Requires detailed upfront planning
  • Best for well-defined projects

🤖 AI Project Considerations

AI Projects are inherently:
  • Expensive: Require specialized expertise
  • Complex: Multiple integration points
  • Resource-intensive: Computational requirements
  • Iterative: Model training and optimization
Development limitations:
  • Limited parallel development possible
  • Sequential model training requirements
  • Data pipeline dependencies
  • Extended testing and validation phases

💸 Additional Cost Considerations

Premium services and limitations you should be aware of

🚨 On-Call Support
Rate: Contact for emergency rates (4-hour minimum)
Availability: Weekends, holidays, after-hours
Response: Within 30 minutes for critical issues
⚙️ DevOps & Deployment
Complexity: Highly specialized and expensive
Includes: Infrastructure, CI/CD, monitoring, security
Rate: CTO-level pricing (contact for rates)
Dependencies: Cloud costs additional
⏰ Limited Availability
  • Maximum 40 hours/week for new projects
  • Existing clients have priority booking
  • Rush projects require 50% premium
  • Holiday/weekend work at premium rates
📈 Pricing Evolution
  • Rates increase with demand and experience
  • New projects quoted at current rates
  • Existing maintenance contracts honored
  • Premium for cutting-edge technologies
💼 Why Premium Pricing?
  • 10+ years specialized AI/SaaS experience
  • High-stakes technical decision making
  • Rapid delivery of complex solutions
  • Full-stack and DevOps expertise
  • Limited availability drives premium positioning